Exchange/Refund Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
We do Exchange/Return items ONLY if the request is made SAME DAY of delivery.
Kindly check our size charts before ordering, they're available on our Instagram highlights "Size Charts." and on our website as well in the "Sizing" section.
If you need guidance with the size kindly don't hesitate to contact us on our Instagram account @Design.Kaf
To start a return, you can contact us at Getintouch@designkaf.com or send us a Direct Message on our Instagram page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We'll deduct the shipping fees for the order twice. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Getintouch@designkaf.com
Damages and issues
Please inspect your order upon reception and contact us immediately after on IG or Email if the item is defected, damaged or if you receive the wrong item, we'll investigate the case so that we can evaluate the issue and make it right ASAP.
Exceptions / non-returnable items
Certain types of items cannot be returned, like any printed items or custom products including special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, kindly contact us via email getintouch@designkaf.com or our Instagram account @Design.Kaf and once the exchange is accepted, we'll be sending the new item
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or through the courier while picking up the item. A refund could take up to 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.